Terms and Conditions

1. Definitions
2. Changes to the Terms of Service
3. Consumer Protection Act
4. Using the Website
5. Content
6. Restrictions
7. Guidelines and Policies
8. Subscriptions
9. Conflict with Other Terms
10. Suggestions and Enhancements
11. Third Parties
12. Prohibited Uses
13. Indemnity
14. Law and Venue
15. Termination
16. General Terms

1.Definitions

Parties Involved “You” and “Your” refer to you as an individual using the Site, whether you are a Registered User or not. “Registered User” refers to a User who has created an account on the Site. “User” refers to anyone who accesses, browses, crawls, scrapes, or otherwise interacts with the Site, encompassing both reviewers and businesses. “We,” “Us,” and “Our” refer to Worldwide Sourcing Industries cc, operating as Truereviews.co.za. “Reviewer” refers to a consumer who submits a review on the Site. “Business” refers to an entity that is either the subject of a review on the Site or has purchased a Subscription for a business. Content Definitions “Content” includes text, images, photos, audio, video, location data, and any other type of data or communication. “Content Guidelines” refers to the rules outlined in clause 6 (Content). “Your Content” refers to Content you provide or send to, through, or in relation to the Site, such as complaints, posts, reviews, compliments, replies, responses, messages, and any personal details you choose to make publicly visible on the Site. For businesses, this includes trademarks, trade names, logos, and other details (like location and contact information) you opt to display publicly on the Site. “User Content” refers to Content submitted or transmitted by Users to, through, or in connection with the Site, excluding any advertisements on the Site. “Truereview Content” refers to Content that we produce and offer in connection with the Site. “Third Party Content” refers to Content provided by entities other than this website or its Users, made available through the Site. “Site Content” encompasses all Content available on the Site, including Your Content, User Content, Third Party Content, and Truereviews Content. Additional Terms “Applicable Law” refers to the legal framework of the Republic of South Africa. “Business Day” refers to any day except Saturdays, Sundays, or public holidays in South Africa. “CPA” refers to the Consumer Protection Act 68 of 2008, as amended. “ECT Act” refers to the Electronic Communications and Transactions Act 25 of 2002, as amended.“Subscription” means a subscription for any of the additional services offered by us to Users whether for a fee or otherwise.

2. Changes to Terms of Service

Updates to the Terms We may revise the Terms periodically. You acknowledge and accept that your ability to access or use the Site is governed by the version of these Terms in effect at the time you access or use the Site. Should we make significant updates to these Terms, we will inform you either through an email or by displaying a notice on the Site before the changes take effect. We will also update the date at the top of this page to reflect the most recent revision. It’s your responsibility to review these Terms regularly, as updated versions will be binding on you. Any changes will take effect once we post the updated Terms. Terms last reviewed on 20 January 2025 By continuing to access or use the Site after the effective date of any changes to these Terms, you signify your agreement to those changes.

3.Consumer Protection Act

Notice to Consumers under the CPA For any Users who qualify as consumers under the Consumer Protection Act (CPA), we specifically highlight the provisions listed in sub-clause 2 below because they: may reduce the risk or responsibility of Truereviews or a third party; and/or may impose risk or responsibility on you; and/or may require you to compensate Truereviews or a third party; and/or act as your recognition of a particular fact. The significant provisions referenced in sub-clause 1 above include: clause 13 (Indemnity), where you agree to protect us from certain third-party claims. This means you might have to repay us if a third party brings a claim against us related to the issues outlined in that clause; clause 14 (Disclaimers and Limitations of Liability), where: i) we narrow the extent of our responsibility to you; ii) you consent to limiting the remedies available to you against us; and iii) you agree to restrictions on the amount and type of damages or other claims you can pursue against us. This could result in reducing, waiving, or limiting certain claims you might otherwise have had against us. We emphasize these Terms because they are critical and deserve your careful consideration. If any part of these Terms is unclear to you, it is your duty to request clarification from Truereviews before agreeing to the Terms or continuing to use the Site. Nothing in these Terms is intended to, or should be interpreted as, unlawfully restricting, limiting, or evading any rights or obligations established for either you or Truereviews under the CPA. For Juristic Persons: You may have provided us with copies of your financial statements or other financial disclosures (collectively referred to as “financial disclosures”) so we can assess whether the CPA applies to the agreement formed by these Terms between us. You guarantee and promise that the financial disclosures are true, accurate, and correct as of the time they were submitted. To the extent that we rely on the assurances in the prior sub-clause, you agree to compensate us for any loss, damage, or expense we incur or suffer due to a breach of those assurances.

4. Using the website

Here’s a rephrased version of the paragraph:

Requirements for Using the Site To utilize or visit the Site: As an individual, you need to be at least 18 years old and possess the necessary ability, authority, and capacity to agree to these Terms. If you’re representing a company or other legal entity, the individual accepting these Terms on behalf of that entity confirms and guarantees that they have the legal authority to commit that entity to these Terms. We reserve the right to request proof of adherence to the above condition, which you must provide to us quickly upon request. The agreement between us is finalized at our primary business location in Pretoria, South Africa. You are prohibited from accessing or using the Site if we have previously prohibited you from doing so. Authorization to Access the Site We allow you to use the Site according to the limitations outlined in these Terms. You assume all risks associated with using the Site, including the possibility of encountering Content that may be offensive, inappropriate, incorrect, or otherwise unsuitable. Site Accessibility The Site may undergo changes, updates, interruptions, suspensions, or termination at any time without prior notice or responsibility on our part. User Profiles To utilize certain features offered through the Site, you must establish an account and submit specific details about yourself. You are accountable for keeping your account password secure. You bear responsibility for all actions that take place within your account. You commit to informing us promptly of any unauthorized account usage. Your account is intended solely for your personal use. You must supply complete and truthful information about yourself. You are prohibited from: pretending to be someone else (e.g., assuming the identity of a famous person or someone you know); creating or using an account for anyone other than yourself; using an email address that doesn’t belong to you; or establishing multiple accounts. If you opt for a pseudonym, be aware that others might still identify you if, for instance, you include identifiable details in your posts, use identical account information on other platforms, or permit other sites to share your information with True Reviews. Please consult our Privacy Policy for additional details. Transfer of Personal Data All data, including your personal information, is stored on servers located outside South Africa. You agree to allow us to transfer your personal information to another country for storage, backup, and operational needs. We will adhere to any legal obligations under Applicable Law concerning the transfer of personal information in this way. If you are a business transferring any third-party personal information to us for any purpose related to services we provide you, you assure us that you have obtained the necessary consent from that third party for such a transfer, as required by Applicable Law. If you are a reviewer responding to an invitation we sent on behalf of a business, by submitting your review, you consent to the transfer of your personal information by that business to True Reviews for that purpose, to the extent required by Applicable Law. Communications from True Reviews and Other Users By setting up an account, you consent to receive specific communications related to the Site. For example, you may receive alerts from us regarding Your Content. You might also receive email newsletters from us.

5. Content

Responsibility for Your Content
You are solely accountable for Your Content and any outcomes arising from it.

Business Response to Reviews
Any business may respond to a reviewer as follows:

• Any business reviewed on the Site, whether or not it has a Subscription service, may challenge a review by:
• Clicking the “report review” flag on the Site, filling out the required fields, and submitting the request;
• Upon receiving the business’s response, we will review the content and remove it if we determine it violates our Content Guidelines;
• If we find the review complies with our Content Guidelines, we will contact the reviewer to confirm that the review is unbiased, factual, and accurate, and that they stand by it. We may (but are not required to) request additional evidence, such as receipts, invoices, order confirmations, emails, or screenshots of interactions with the business’s customer service;
• If the reviewer verifies the review’s accuracy and wishes it to remain, it will stay on the Site (subject to our discretion to remove any review);
• If the reviewer does not respond within 48 hours, the review will be removed.
• Only businesses with a Subscription service may reply to reviews by:
• Clicking the “Reply” icon for a specific review, completing the required fields, and submitting the reply;
• If the Subscription includes a free trial and the business opts not to continue after the trial, any replies posted during the trial will remain, but no further replies will be allowed.
• Reviewers may delete their own reviews at any time.

Content Guidelines
As a reviewer, you should:

• Use clear, polite, respectful, and factual language to describe your experience;
• Avoid vague or broad accusations about a business or its staff (e.g., “everyone there is dishonest”) and instead detail your specific experience—what was expected, what went wrong, and how it could improve;
• Refrain from personal attacks on business representatives (e.g., “Peter is dishonest”).
  Language must not be threatening, harassing, hateful, lewd, or bigoted.
  Users must not post unlawful content, including material that is defamatory, insulting, private, racist, sexist, threatening, harassing, degrading, fraudulent, obscene, indecent, misleading, abusive, or otherwise objectionable (“unlawful content”).
  Users must not post content offensive to the online community, such as that promoting racism, bigotry, hatred, or physical harm against any group or individual.
  Users must not post content that encourages, promotes, or instructs illegal activities, criminal offenses, civil liability, or violations of any local, national, or international law or rights.
  Users must not provide instructions for illegal activities, such as making illegal weapons, breaching privacy, or creating computer viruses.
  Users must not share personal details like names, email addresses, contact information, or other identifying data.
  Users must not impersonate others or misrepresent affiliations, including with True Reviews.
  Users must not include advertising, unsolicited promotions, mass messaging, spam, junk mail, chain letters, political campaigning, contests, raffles, solicitations, sweepstakes, bartering, or pyramid schemes in reviews.
  By posting a review, you confirm you are a genuine customer of the business reviewed, that all facts are true and accurately reflect your experience, and that any incentives offered for the review did not influence its content. Breaching this commitment is considered a significant violation of these Terms.
  Contributions must be unbiased and objective—do not review your own business, employer, friends’ or relatives’ businesses, peers, competitors, or networking group businesses.
  Ensure contributions are relevant and appropriate—True Reviews is not a platform for employees to review employers.
  Do not post others’ private information (e.g., surname, address, phone numbers, email, credit card details) without permission.
  Do not use third-party intellectual property without permission, including content infringing patents, trademarks, trade secrets, copyrights, or proprietary rights (e.g., pirated software, music, or circumvention tools).
  Users must not post restricted/password-protected content, hidden pages/images, viruses, corrupted data, or harmful files.
  Users must not post content or links that, in True Reviews’ sole judgment:
• Violate these Content Guidelines;
• Are objectionable;
• Restrict or inhibit others’ use of the Site;
• Expose True Reviews, its affiliates, or Users to harm or liability.
  As a business, you agree not to mislead, influence, or impersonate others, including by:
• Writing reviews of your own business;
• Having employees review your business;
• Reviewing businesses where your owners are employed, own, manage, or have a financial stake;
• Using optimization companies, marketing firms, or third parties to submit reviews;
• Impersonating competitors;
• Asking friends or relatives for positive reviews;
• Submitting reviews on behalf of consumers;
• Pressuring consumers to remove negative reviews;
• Offering discounts or incentives for review removal;
• Discouraging negative reviews;
• Reviewing a direct competitor (even as a genuine customer);
• Running incentive programs for reviews without True Reviews’ prior written approval.
  If a business breaches these rules:
• We may publicize your actions on the Site as we see fit, such as posting a penalty notice indicating suspicious reviews, to inform consumers rather than removing your business entirely;
• We may penalize your business’s score and ranking, causing it to drop or appear lower in lists;
• Your business may lose eligibility for True Reviews’ top lists, news, or press releases;
• We may block or remove fraudulent reviews.
  You accept all risks related to Your Content, including reliance on its quality, accuracy, or reliability, or any personal identification it reveals.
  You confirm you own or have permission to use and authorize Your Content as outlined here, including any personal information mentioned.
  You must not suggest Your Content is sponsored or endorsed by True Reviews.
  You may face liability if Your Content is false, misleading, defamatory, infringes third-party rights (e.g., copyright, trademark, privacy), is unlawful (e.g., hate speech, pornography), harms minors, or violates laws.
  If you are a Registered User and request a reviewer to post a positive review about you (including as an employee or service provider), you consent to True Reviews processing your personal information in that review, subject to your rights under Applicable Law to request removal later.

Our Right to Use Your Content
We may use Your Content in various ways, such as displaying it publicly, reformatting it, incorporating it into ads or other works, creating derivatives, promoting it, distributing it, and allowing others to do so on their platforms (“Other Media”).
You grant us an irrevocable, worldwide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable right to use Your Content for any purpose.
You also grant Site Users and Other Media the right to access Your Content through their use of the Site or Other Media.
You waive, and ensure waiver of, any moral rights or attribution claims against True Reviews and its Users regarding Your Content.
“Use” includes copying, performing, displaying, reproducing, distributing, modifying, translating, removing, analyzing, commercializing, and creating derivatives of Your Content.

Ownership
You own Your Content; True Reviews owns the True Reviews Content (e.g., interfaces, features, graphics, design, code, software, review ratings, and Site elements, excluding Your Content, User Content, and Third-Party Content).
We own the IP Rights (copyrights, trademarks, etc.) related to True Reviews Content and the Site, protected by applicable laws.
You may not modify, reproduce, distribute, create derivatives, display, or exploit True Reviews Content unless explicitly authorized by us. All rights to the Site and True Reviews Content remain ours unless expressly granted.

Advertising
True Reviews and its licensees may display ads or information alongside or within Your Content without compensation to you. The nature and extent of such advertising may change without specific notice.

Other
User Content (even from Users employed or contracted by True Reviews) does not necessarily reflect True Reviews’ views.
We may remove, screen, edit, or reinstate User Content at our discretion, with or without notice, for any reason (e.g., violating Content Guidelines).
We are not obligated to retain, provide copies of, or ensure confidentiality for Your Content.
Verify User Content independently before relying on it—it is not a substitute for your judgment. Seek professional advice before using goods or services mentioned on the Site.

6. Restrictions

We are not obligated to enforce these Terms on your behalf against another User. While we welcome you to inform us if you believe another User has breached these Terms, we retain the sole discretion to investigate and take action as we deem appropriate.

You agree not to, and will not assist, encourage, or enable others to use the Site to:

• Breach our Content Guidelines;
• Infringe on any third party’s rights, including breaches of confidentiality, copyright, trademark, patent, trade secret, moral rights, privacy rights, publicity rights, or other intellectual property or proprietary rights;
• Threaten, stalk, harm, or harass others, or promote bigotry or discrimination;
• Promote a business, commercial venture, event, or otherwise use the Site for commercial purposes, except as permitted under a Subscription service or with True Reviews’ explicit approval;
• Unless otherwise agreed with us, send bulk emails, surveys, or other mass messages (commercial or otherwise), engage in keyword spamming, or manipulate the Site’s search results or any third-party website;
• Solicit personal information from minors, or submit or transmit pornography;
• Violate any Applicable Law.

You also agree not to, and will not assist, encourage, or enable others to:

• Breach these Terms;
• Modify, adapt, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or exploit the Site or Site Content (except Your Content), unless expressly permitted by True Reviews;
• Use robots, spiders, site search/retrieval applications, or other automated tools or processes to access, retrieve, scrape, or index any part of the Site or Site Content;
• Reverse engineer any part of the Site;
• Alter or remove any copyright, trademark, or proprietary rights notices on the Site or materials derived from it;
• Record, process, or mine data about other Users;
• Access, retrieve, or index the Site to build or populate a searchable database of business reviews;
• Reformat or frame any portion of the Site;
• Take actions that, in our sole discretion, impose an unreasonable or excessive load on True Reviews’ technological infrastructure or create excessive traffic demands on the Site;
• Attempt unauthorized access to the Site, User accounts, or connected systems or networks through hacking, password mining, or other means;
• Use the Site or Site Content to transmit viruses, worms, defects, Trojan horses, or other destructive items (collectively, “Viruses”);
• Use devices, software, or routines that disrupt the Site’s proper functioning or attempt to interfere with its operation;
• Use the Site to breach network security, crack passwords or encryption codes, disrupt or harm the Site or Site Content;
• Interfere with, disable, or circumvent security features of the Site, features restricting use or copying of Site Content, or features enforcing usage limitations.

The restrictions in sub-clauses 2 and 3 above apply to the extent allowed under Applicable Law. However, even if such actions are permissible under Applicable Law, you agree not to undertake them without providing us with 30 days’ prior written notice, along with any information we may reasonably request to explore alternative solutions or accommodations at our sole discretion.

7. Guidelines and Policies

Content Guidelines
You confirm that you have reviewed and comprehend our Content Guidelines.

Privacy
You confirm that you have reviewed and understand our Privacy Policy.
As a business, you agree to:

• Refrain from directly requesting personal details from any Users who have posted a review about your business;
• Obtain such personal details solely from True Reviews, following the Site’s established procedures and processes.

Copyright and Trademark Disputes
If you believe your intellectual property rights are being violated on the Site, please submit a written notice to us including the following details:

Include your contact information, such as a physical address, telephone number, and email address.
We will address your inquiry within a reasonable timeframe and handle it in accordance with Applicable Law.
Please send your infringement notice via email to legal@truereviews.co.za.

Identify the infringing content on the Site and provide a clear screenshot of it;

In your written notice, affirm that you are the owner of the relevant intellectual property, or an authorized representative of the owner, and that you believe the content violates your (or the owner’s) intellectual property rights.

8. Subscriptions

Order Process
Nothing on this Site should be interpreted as an offer from True Reviews to sell you products or services; instead, it serves as an invitation for you to engage in business with True Reviews.
When you place an order for a Subscription through the Site, it represents your offer to purchase a Subscription from True Reviews as outlined further herein (“the Offer”).
You may submit Offers through the Site at any time, following the process described below.
To make an Offer, you must complete the full checkout process (“the Checkout Process”), which includes, but is not limited to:

• selecting the appropriate Subscription service;
• providing True Reviews with your credit card payment information; and
• reviewing and confirming the accuracy of all Offer details.
  A legally binding agreement between you and True Reviews regarding any Offer will only be formed once True Reviews receives your Offer and confirms its acceptance to you (“the Order”). True Reviews retains the right to decline any Offer.

Pricing of Subscriptions
All Subscription prices are listed in South African Rand and include value-added tax (“VAT”), unless stated otherwise.
The amount you pay for the Order will be the VAT-inclusive price displayed on the Site during the Checkout Process for the Subscription’s purchase price.

Payment of the Purchase Price for a Subscription
We strive to offer secure online payment options.
Payments are processed via secure banking or payment gateways, which are neither owned nor controlled by True Reviews, and you agree that True Reviews is not legally liable for these services.
It is your responsibility to review the terms and conditions of these payment service providers before completing a payment.
True Reviews accepts the following payment methods:

• Electronic Funds Transfer to the bank account specified on the invoice provided to you;
• Credit card.
  For credit card payments, we may request additional information from you to authorize and validate the transaction. We reserve the right to delay the start of any Subscription services until this information is received and payment authorization is confirmed. If authorization is not obtained, your Order for the Subscription will be canceled.
  You confirm that you are fully authorized to use the credit card provided for paying the Subscription.
  You may reach out to us at billing@truereviews.co.za to request a complete record of your transaction. Once your Order is placed and you have provided your email address, we will confirm your Order via email.

Access to the Subscription
Subject to the conditions in sub-clause 2 below, Subscription services for any Order will not begin until True Reviews has received and verified full payment for that Order.
If the Subscription service terms include recurring monthly payments:

Your ongoing access to the Subscription service depends on your timely payment of subsequent installments as they become due.
For all purposes under these terms, a Subscription service purchased through an Order will be considered to begin on the date and time True Reviews receives full payment.
Payment Obligations
You agree to pay all amounts due without any deductions or offsets.
You commit to settling all payments related to a Subscription service you order by their respective due dates.

Cancellation of Subscription
Once True Reviews accepts your Offer, it cannot be canceled, and you will be responsible for the full Order amount, except as follows:

• Under Section 44 of the ECT Act, you may cancel the Order within 7 (seven) days from the start of your access to the Subscription services;
• This does not limit your ability to terminate your Subscription service as allowed under:
• Other provisions in these Terms; or
• Applicable laws, including the CPA (if it applies to the transaction), subject to True Reviews’ rights under the CPA, if any, in such cases.
  If you cancel under Section 44 of the ECT Act:
• True Reviews may charge you only the direct cost of cancellation (which, for clarity, includes the costs incurred by True Reviews due to the cancellation);
• If you made payment for the Subscription before exercising this right, you are entitled to a full refund, which must be processed within 30 (thirty) days of the cancellation date.

Subscription Features
The additional services you receive will depend on the Subscription service you purchase, as detailed at the time of purchase and as modified periodically.
If your Subscription requires an annual fee paid in advance:

You may provide a termination notice at any time, but it will take effect at the end of the billing cycle following the cycle in which you give notice.
We reserve the right to add or remove features from your Subscription service at any time. If you are dissatisfied with changes to your Subscription service, your sole option is to cancel it.
We may discontinue any Subscription service with 30 days’ notice. In such cases, your only recourse is a pro rata refund of any prepaid amounts for the period after the service ends, calculated based on the number of unused days in the month or year, as applicable, following discontinuation.
Pricing Adjustments for Subscription Services
Changes to the pricing of Subscription services will be communicated as follows:

• For Subscriptions with annual fees, you will receive notice 60 days prior to the relevant renewal date;
• For Subscriptions with monthly fees, you will receive 30 days’ notice at any time.

Effect of Termination
Upon termination of a Subscription for any reason, any unused services or credits associated with or purchased under that Subscription will be forfeited, and no compensation will be provided to you.

Your Subscription will continue indefinitely until terminated as outlined in the next sub-clause;

You may provide a notice of termination at any time, however it will only take effect at the end of the current annual period in which you give notice;

Your annual Subscription fee will be due on each anniversary of the Subscription’s start date;

Once purchased, your annual Subscription fee is non-refundable under any circumstances.
If your Subscription involves only a monthly fee paid in advance:

Your Subscription will continue indefinitely until terminated as outlined in the next sub-clause;

9. Conflict with other Terms

If you acquire any Subscription services, the specific terms and conditions included in your order or invoice at the time of purchase (“Subscription Specific Terms”) will also be applicable. Should there be any inconsistency between the Subscription Specific Terms and these Terms, the Subscription Specific Terms will take precedence..

10. Suggestions and Enhancements

When you submit any ideas, suggestions, documents, or proposals (“Feedback”) to us, you confirm that (i) your Feedback does not include confidential or proprietary information belonging to third parties, (ii) we are not bound by any confidentiality obligations, whether explicit or implied, regarding the Feedback, (iii) we might already be exploring or developing something similar to the Feedback, and (iv) you provide us with an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to utilize, alter, create derivative works from, publish, distribute, and sublicense the Feedback. Additionally, you irrevocably relinquish, and ensure the relinquishment of, any claims or assertions of moral rights in such Feedback against True Reviews and its Users.

11. Third Parties

The Site might contain links to external websites or applications (each referred to as a “Third Party Site”). We neither manage nor support any Third Party Site. You acknowledge that we bear no responsibility for the accessibility or content of these Third Party Sites. Engaging with Third Party Sites is done at your own discretion and risk.

12. Prohibited Uses

User agrees not to use the Site for any of the following purposes:

(a) to send or distribute multiple unsolicited messages (‘Spam’) or to cause any other person annoyance, inconvenience or worry;

(b) to carry out any activities in relation to “screen scraping” or “database scraping” to obtain lists of users, URLs, internet keywords or other information;

(c) to access the Site by any means other than through the interface that is provided by True reviews for use in accessing the Site;

(d) to use or transmit any material that contains software viruses or any other computer code, file or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, including but not limited to the Site;

(e) to interfere with or disrupt the Site and/or any of its Services or servers or networks connected to the Site or disobey any requirements, procedures, policies or regulations of networks connected to the Site;

(f) to collect or store personal data about other users of the Site whether or not for commercial purpose without their consent. This includes the posting of phone numbers, addresses or any other private information without the express permission of User.

13. Indemnity

You agree to protect, defend, and shield True Reviews, its shareholders, subsidiaries, affiliates, related companies, suppliers, licensors, partners, and their respective officers, directors, employees, agents, and representatives (collectively, the “True Reviews Entities”) from any harm, including costs, liabilities, and legal fees on an attorney-and-own-client basis, arising from any third-party claim or demand related to: (i) your access to or use of the Site, (ii) your breach of these Terms, (iii) any products or services you purchase or obtain through the Site, or (iv) any violation by you, or a third party using your account, of intellectual property or other rights of any individual or entity. True Reviews may, at your cost, take sole control over the defense and resolution of any matter you are obligated to indemnify, and you agree to assist in our defense of such claims. You may not settle any such issue without True Reviews’ prior written approval. True Reviews will make reasonable efforts to inform you of any claim, action, or proceeding once it becomes aware of it. This clause is a binding promise for the benefit of each True Reviews Entity, which they may accept at any time.

14. Choice of Law and Venue

Each sub-clause that follows is effective only to the fullest extent allowed by applicable law. Nothing in this document is designed to restrict any rights you possess that cannot legally be limited. If you’re uncertain about this section or any part of these Terms, we recommend seeking advice from a legal professional before you access or use the Site. By accessing or using the Site, you confirm that you have read, comprehended, and accepted these Terms, including this section. In agreeing to these Terms, you are relinquishing significant legal rights.

The Site is provided to you on an “as is,” “with all faults,” and “as available” basis, with the clear understanding that the TrueReviews entities do not oversee, manage, or review user content. Therefore, you use the Site at your own judgment and risk. The TrueReviews entities do not guarantee or assure the quality, accuracy, or dependability of the Site, its safety or security, or the content it contains.

As a result, the TrueReviews entities bear no responsibility to you for any loss or damage that may occur, such as from the Site’s downtime, unavailability, or security weaknesses, or from your trust in the quality, accuracy, or reliability of any business mentioned on the Site, as well as the ratings, reviews (including their content, arrangement, and presentation), or metrics featured on, utilized by, or provided through the Site.

Special notice for businesses opting to report a review: By submitting a report, you agree not to pursue legal action or take any measures against the TrueReviews entities based on any content a reviewer posts on the Site. You also understand that a reviewer’s personal information (such as name, contact number, email address, or other identifying details) may be shared with you solely to help your business address the complaint raised by the user. Furthermore, your business commits not to initiate legal action or take any steps against a reviewer due to content they have posted on the Site.
The TrueReviews entities do not make any assurances or commitments regarding third parties, such as businesses, advertisers, or users featured on the Site. Consequently, the TrueReviews entities are not responsible to you for any loss or damage that may result from the actions or oversights of these third parties. This includes, for instance, situations where another user or business misuses your content, identity, or personal information, or if you encounter an unfavorable experience with a business or advertiser listed or highlighted on the Site.

You purchase and use products or services offered by third parties through the Site at your own judgment and risk. The TrueReviews entities explicitly reject all warranties, whether explicit or implied, including those related to the products or services provided by businesses listed on the Site, as well as implied warranties of merchantability, fitness for a specific purpose, and non-infringement. No verbal or written information or advice given to you by a representative of the TrueReviews entities will establish a representation or warranty.

If you are dissatisfied with the Site, its related services, or have any other complaint, your only and exclusive right and remedy is to terminate and stop accessing or using the Site. The maximum total liability of the TrueReviews entities to you for any losses or damages you experience related to the Site or these Terms is capped at the amount, if any, you paid to the TrueReviews entities for the Site in the 12 months before the event that triggered the liability.
the true reviews entities disclaim liability for any (i) indirect, special, incidental, punitive, exemplary, reliance, or consequential damages, (ii) loss of profits, (iii) business interruption, (iv) reputational harm, or (v) loss of information or data.

the provisions of this clause shall constitute a stipulation for the benefit of each of the true reviews entities, capable of acceptance by them at any time.

The laws of the Republic of South Africa (“Applicable Law”) will govern these Terms and any claim, cause of action, or dispute that may arise between you and True Reviews (a “Claim”), regardless of conflict of law principles. The courts of the Republic of South Africa will have sole jurisdiction over any such Claim.

15. Termination

Unless specified otherwise in the following sub-clause, if you are a Registered User, you can end the agreement formed by these Terms at any time by shutting down your account, stopping your use of the Site, and sending True Reviews a termination notice. However, if you are enrolled in a Subscription service, you cannot end this agreement until the Subscription service has concluded or expired based on its specific terms and conditions, or has been terminated through any method allowed under these Terms or by law.

For details on what happens to your account after termination, please see our Privacy Policy. In line with Applicable Law, we reserve the right to close your account, limit your access to parts of the Site, or completely bar you from the Site at our discretion, with or without reason, notice, or liability. Such actions might block your access to your account, the Site, Your Content, Site Content, or any related information.

If these Terms are terminated—whether by you or us—clauses 6 (Content), 7 (Restrictions), 12 (Third Parties), 13 (Indemnity), and 14 (Disclaimers and Limitations of Liability) will remain fully effective. This includes our ongoing right to use Your Content as outlined in clause 6 (Content).

16. General Terms

Unless explicitly stated otherwise in these Terms, no part of this agreement is intended to, or will be interpreted as, granting rights or remedies to any third party. These Terms represent the complete understanding between you and us concerning the use of the Site, overriding any previous agreements on this topic. Both parties agree that they are not relying on any statements or promises not clearly included in these Terms.

If True Review does not act on or enforce any right or clause in these Terms, it does not mean that right or clause is waived. Neither party’s failure to exercise any right outlined here will be considered a waiver of additional rights under these Terms.

Unless specifically stated otherwise, every section, clause, term, and part of these Terms is separable. If any portion is found to be invalid, against current or future laws, statutes, or regulations (including the CPA where relevant), or conflicts with a final, binding court ruling, it will not affect the remaining parts of these Terms. The unaffected sections will remain fully valid and enforceable, continuing to bind both parties.

No part of these Terms is meant to violate any mandatory rules of the CPA where applicable (“Prohibited Provision”). Should any such violation occur, it will be handled according to the terms of the previous sub-clause, adjusted as necessary.

These Terms, along with any rights or duties they include, cannot be assigned, transferred, or sublicensed by you without True Review’s prior written approval, though we may assign or transfer them freely. Any attempt by you to assign them without permission will break these Terms and be invalid.
The clause headings in these Terms are for convenience only and have no legal or contractual effect.